How long is the delivery time?
The delivery time for all orders is between 7-11 working days from when the item has been shipped. Exceptions may occur, and in such cases the information will appear on the product page, in the checkout, or in the order confirmation.
We aim to pack and send our deliveries as quickly as possible, usually the same day or the day after your order has been placed. When your items are shipped, you will receive an email with additional information and a tracking number so you can follow your delivery.
How much does shipping cost?
We offer free shipping on all orders!
How is my order delivered?
Your order is delivered either directly to your home address that you entered at checkout or to your nearest post office, depending on your address and what is best for the postal company. Regardless of the delivery method, you will be notified when the package is on its way and where you can collect it. We work with several Swedish postal agents and carriers to ensure smooth delivery of your order
How do I track my order?
To track your order, you can use the tracking ID that you receive in your delivery confirmation sent to your email. If you have any problems finding your order, please contact our customer service at info@babykojan.se for help.
How long do I have an open purchase?
You have a 14-day right of withdrawal from the day you received your product according to the Distance Contracts Act. If you wish to return a product, please contact our customer service within 14 days from the date of receipt for instructions on the return process. Please ensure that the product is in original condition and that all accessories and packaging are included.
How do I return an item?
To return an item, please contact our customer service at info@babykojan.se for detailed return instructions. Note that when returning a product, you as the customer are responsible for all shipping costs.
In case of damaged or incorrect products, you can request a refund from us. You have the option to choose between receiving the refund as a gift card or having the money returned to the account you used for payment. You can also send the product back, but then you as the customer are responsible for all shipping costs.
If you regret your purchase because you simply regretted it or if the product does not meet your expectations without any damage or defects, you as the customer are responsible for the return shipping. In these cases, we also offer the option of receiving a gift card from us for the amount you paid instead of sending the product back.
We strive to make the return process as smooth and easy as possible for you. Feel free to contact us if you have any questions or need further assistance
I want to exchange a product
All exchanges are handled as a return where the amount of the item is credited and you as a customer can place a new order.
Payments
What payment methods do we offer?
We offer several safe and convenient payment options.
- Credit and Debit Cards: You can easily pay with most major credit and debit cards, including Visa, Mastercard, American Express and Discover.
- Apple Pay: For Apple users, we offer the option to pay with Apple Pay, which provides a smooth and secure payment experience.
- Google Pay: If you prefer Google Pay, you can use this payment method to complete your purchases quickly and securely.
- Paypal: If you prefer Paypal, you can use this payment method to complete your purchases quickly and securely.
- Klarna: We work with Klarna to offer you different payment options, including invoice, partial payment and direct payment. Klarna gives you flexibility and security when you shop with us.
How do I know if my purchase has gone through?
When you make a purchase via Babykojan.se, we send you a confirmation email with details. If you have not received an email within 24 hours of your purchase, contact us at info@babykojan.se